Pet Stain and Odour Removal
Moderate affected area
£79.99£59.9930 min
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Pet Stain & Odour Removal
Pet accidents can leave deep‑set stains and lingering odours that standard cleaning can’t remove. Our specialist Pet Stain & Odour Removal service targets urine, bacteria and embedded smells using professional enzyme and oxidising treatments. We break down the source of the odour, flush the fibres thoroughly and extract contaminants using commercial‑grade equipment. All solutions are child‑safe and pet‑safe once dry.
This service is ideal for fresh accidents, recurring pet issues and long‑term odour problems. While complete stain removal cannot be guaranteed due to carpet age and fibre condition, our advanced process delivers the best possible improvement and restores freshness to your home.
Access Requirements
The room must be clear of personal items and small furniture before the technician arrives. For safety and insurance reasons, we do not move heavy items such as beds, wardrobes, large sofas or electrical appliances.
Parking & Entry
Suitable parking must be available within a reasonable distance of the property. The customer is responsible for providing access at the agreed appointment time.
Service Limitations
We do not guarantee full removal of permanent stains such as paint, bleach, rust, heavy pet damage or long‑term discolouration. The technician will advise on realistic expectations before starting.
Drying Times
Drying times vary depending on carpet type, ventilation and temperature. Customers should allow 2–6 hours for standard drying.
Health & Safety
All cleaning solutions used are safe for children and pets when dry. Customers must keep pets and children away from equipment and wet areas during the service.
Cancellations & Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule. Short‑notice cancellations may incur a fee to cover allocated time and travel.
Payment Policy
Once payment has been made securely through our website, this will be treated as full acceptance of the service and authorisation for Lustria to carry out the booked work.
Terms & Conditions
All services are delivered in accordance with Lustria’s full Terms & Conditions. Customers are encouraged to review them before booking.
Large Room Surcharge: Rooms larger than 20m², including open‑plan spaces, through‑lounges, double‑length rooms, or any room significantly exceeding the size of a standard UK room, may incur an additional fee due to increased labour, chemical usage and extraction time. This fee will always be confirmed with the customer before work begins.
Please refer to our full Terms & Conditions at https://www.lustria.org.uk/terms-and-conditions for all service policies, limitations and important information before booking.
